Pathways Hospice & Palliative Care

My father was on Pathways Hospice starting in March of this year. He lived with Parkinson’s for over 23 years. We worked with Dani, Aubrey and Shayla. I never dreamed that we would find such sweet staff. My dad (and my brother and I) had just lost Mom. It was an incredibly tough time for all of us, and especially hard on my dad’s heart and body. This staff came along us and supported with kindness and love. Dani, social worker, held my dad’s hand more than once, and looked into both my dad’s eyes and mine with gentleness. love and understanding. I won’t ever forget it. No matter how busy they were, they always listened intently and appeared to have more time than I know they did. The empathy and love were tangible in their actions. I will be forever grateful for the excellent support we received from this staff.

Helene

Caregiver: Helene Daily

Roger came to us on from Illinois June 1 2023. He was 73. He was Marcia’s brother. Although he had dementia, we thought he would be able to live in an apartment here. We quickly learned he wouldn’t be able to do that. He move in with us. Within a month we contacted Pathways for help. Their assistance was amazing.

Every employee we interacted with should be admired for their kindness and excellent care. But, one employee really stood out. Her name is Helene. She was the CNA who would come out twice a week to help Roger. She deserves great reward for the work she does. To us, she was an ANGEL sent straight from GOD!

She made him smile and she always had a smile. She always understood what was going on and what needed to be done. She showered him, clothed him and blew-dried his hair, a task she said she never did before, for a man. Bless her heart! He especially liked this because he was a hair stylist for 45 years. And a flirt.

She provided us great relief and comfort in only two days a week. Always on time and always here. Helene was friendly, kind and loving towards us all, especially Roger. He always looked forward to her coming.

We love her! Thanks Helene!

Mike2

Dear Pathways Hospice Care Team,

Mike and I were under your care for only about 45 hours before he passed away. The impact you had on our lives is difficult to describe and cannot be measured. We weren’t at Pathways long enough for you to know our story. Mike had a pained life. It makes me as sad as it does happy to tell you his final days were probably some of his best. The care he received at your facility was genuine and without judgment. The care was gentle and delivered with unwavering compassion regardless of the nurse or CNA on duty. I am beyond grateful for all you did and more importantly for how you made us feel. Please accept this donation and use it in the best way you see to help others like us. Forever in my heart.

Mike1

Dear staff of Pathways,

We want to thank you so much from the bottom of our hearts for the great care you gave our mom Betty Carlson. We truly know mom was in the best care with you all. Thanks for spending time with her. Every time I talked to you all on the phone I could tell your love and compassion for our mom. God bless you all!

Adam

Caregiver: Adam, RN

Adam gave incredibly selfless and tender care to my sister in her home after a cancer diagnosis. He put her needs above all, and supported our large family as if he were related to us as well–I feel as if he’s part of the family now! Adam even recognized my sister’s son outside his home, stopped and chatted, and began a friendship since it turns out they live in the same neighborhood! Adam is a uniquely wonderful person, and I’d want him at my side if something like that ever happens again.

Aubrey Serenity

Caregivers: Nurses Aubrey and Serenity

Over the past 3 years these two nurses were a big help to my parents and to myself. They helped guide me and educate me on the progression of the health of my father as he was failing. With this help I was able to find a good place to care for them and assure me of how he would be as peaceful as possible. Thanks ladies for all your hard work and knowledge of the elder care which you provide

Father

Caregiver: Janna Noon

We appreciated the wonderful care Janna gave our father during his final journey. She was a valuable resource for our questions and was always quick to respond to our concerns. Her cheerfulness always brightened our day and we looked forward to her visits.

Roger

Caregiver: Helene

Roger came to us on from Illinois June 1 2023. He was 73. He was Marcia’s brother. Although he had dementia, we thought he would be able to live in an apartment here. We quickly learned he wouldn’t be able to do that. He move in with us. Within a month we contacted Pathways for help. Their assistance was amazing.

Every employee we interacted with should be admired for their kindness and excellent care. But, one employee really stood out. Her name is Helene. She was the CNA who would come out twice a week to help Roger. She deserves great reward for the work she does. To us, she was an ANGEL sent straight from GOD! She made him smile and she always had a smile. She always understood what was going on and what needed to be done. She showered him, clothed him and blew-dried his hair, a task she said she never did before, for a man. Bless her heart! He especially liked this because he was a hair stylist for 45 years. And a flirt.

She provided us great relief and comfort in only two days a week. Always on time and always here. Helene was friendly, kind and loving towards us all, especially Roger. He always looked forward to her coming.

We love her! Thanks Helene!

Thank You All,

Betty Carlson

We want to thank you so much from the bottom of our hearts for the great care you gave our mom Betty Carlson. We truly know mom was in the best care with you all. Thanks for spending time with her. Every time I talked to you all on the phone I could tell your love and compassion for our mom. God bless you all!

Entire Staff

Good evening! I just wanted to reach out to you all regarding my Dad’s care while at Pathways! He passed away this morning and I wanted to reach out to y’all!

Let me first say I worked in EMS in East Texas for several years and I have had several interactions with all types of medical facilities from the Emergency Department to Assisted Living Centers to Hospice Centers and everything in between.

Having said that, let me just say that the ENTIRE STAFF was EXCEPTIONAL the whole time we were there with my Dad! I can’t remember a more professional, thoughtful, caring, or compassionate group of people than your staff! My wife, my two daughters, and I flew in from Texas on Thanksgiving morning and spent the day up there with my Dad and some of our family that had made it in. The amazing chef there had cooked a Thanksgiving meal and they came and got us and told us to enjoy a Thanksgiving meal! That one act alone was enough to convince me that you all were an excellent group of people!! But it didn’t stop there……At one point there were 22 of us in my Dad’s room….. and that was the first time in about 10 years that we were able to get all of us together at the same time! The staff did not seem agitated, nor did they seem like we had inconvenienced them in any way! They were constantly checking on my Dad, they were prompt with his meds so that he stayed comfortable, and they were constantly asking if we needed anything! I can’t stress how much that meant to my family!

I don’t know who is responsible for your facility and your staff…… but those people along with each and every member of your team from the Doctors, PA’s, NP’s, RN’s, Med Aides, to those in Housekeeping, to the Chef and everyone in between……. You all are an extremely cohesive group! And that is so important to families during those times!

So, in closing, from the bottom of my heart I’d like to say THANK YOU ALL for making my Father’s last days on this Earth pleasant ones for him and all 22 members of my immediate family!! You all will always hold a special place in my heart for this!!