Good evening! I just wanted to reach out to you all regarding my Dad’s care while at Pathways! He passed away this morning and I wanted to reach out to y’all!
Let me first say I worked in EMS in East Texas for several years and I have had several interactions with all types of medical facilities from the Emergency Department to Assisted Living Centers to Hospice Centers and everything in between.
Having said that, let me just say that the ENTIRE STAFF was EXCEPTIONAL the whole time we were there with my Dad! I can’t remember a more professional, thoughtful, caring, or compassionate group of people than your staff! My wife, my two daughters, and I flew in from Texas on Thanksgiving morning and spent the day up there with my Dad and some of our family that had made it in. The amazing chef there had cooked a Thanksgiving meal and they came and got us and told us to enjoy a Thanksgiving meal! That one act alone was enough to convince me that you all were an excellent group of people!! But it didn’t stop there……At one point there were 22 of us in my Dad’s room….. and that was the first time in about 10 years that we were able to get all of us together at the same time! The staff did not seem agitated, nor did they seem like we had inconvenienced them in any way! They were constantly checking on my Dad, they were prompt with his meds so that he stayed comfortable, and they were constantly asking if we needed anything! I can’t stress how much that meant to my family!
I don’t know who is responsible for your facility and your staff…… but those people along with each and every member of your team from the Doctors, PA’s, NP’s, RN’s, Med Aides, to those in Housekeeping, to the Chef and everyone in between……. You all are an extremely cohesive group! And that is so important to families during those times!
So, in closing, from the bottom of my heart I’d like to say THANK YOU ALL for making my Father’s last days on this Earth pleasant ones for him and all 22 members of my immediate family!! You all will always hold a special place in my heart for this!!